What is your warranty policy?
A warranty begins when you purchase an item from a dealer, either from a store or online. All warranties must be handled through the store or company online from whom the item was bought. Please do not contact AXL directly. The user is responsible for all freight charges with any warranty repair or exchange. If you intend to bring back an item, first check that it is still covered under warranty, and return it to the place of purchase with your receipt to be assessed by the dealer.
Guitars and Basses |
|
Mayhem Series |
5 years |
Bloodsport Series |
5 years |
Marquee Series |
Limited Lifetime |
Badwater Series |
Limited Lifetime |
|
Amplifiers |
|
Solid State Amps (unless specified) |
2 years |
Akita Series |
5 years (90-day tube warranty) |
Medway Special Series |
5 years (90-day tube warranty) |
Rapture Series |
5 years |
Tyrant Bass Series |
5 years |
Faultline Bass Series |
5 years |
|
|
Accessories |
|
Effects Pedals |
1 year |
Hardshell Cases |
Limited Lifetime |
What does the warranty cover?
AXL products are warranted, to the
original Purchaser, to be free from
defects in material and workmanship.
The warranty shall not apply to wearable
parts. These items for include, but are not
limited to, control knobs, the fretboard,
tuning machines, strings and strap buttons on electric guitars, and knobs, feet and handles on amplifiers.
The warranty does not apply if the product
has been misused or damaged as a result
of neglect, abuse, alteration, improper
handling, unauthorized repair or
modification, accident or causes external
to the product, such as, but not limited to,
excessive heat or humidity.